STORE POLICY
CUSTOMER CARE
At Luiza London, we want every part of your shopping experience to feel simple, secure and enjoyable.
If you have any questions about an order, delivery, sizing, returns or one of our products, our customer care team is here to help. Simply get in touch through our Contact page and we'll be happy to assist you.
We aim to respond to all customer enquiries as quickly as possible and to provide clear, helpful support throughout your Luiza London experience.
PRIVACY & SECURITY
Your privacy is important to us. When you shop with Luiza London, we may collect information necessary to process your order, provide customer support and improve your shopping experience.
Personal information is handled securely and is only used for legitimate business purposes, such as processing payments, fulfilling orders, communicating with you about your purchase and, where you have chosen to subscribe, sending marketing communications.
We do not sell your personal information. Payments are processed securely through the payment providers available at checkout.